Rebajas Verano | Summer Sale 20% off CODE: summer21

Shipping & Returns

Shipping Costs

Shipping costs are automatically calculated on the cart page once you add your address.
Free shipping on orders over 60€ Spain (mainland) and over 300€ worldwide.
Delivery times are in working days.

All packages are sent with tracking, you will receive an email as soon as we have shipped your order.

Spanish Mainland – Andorra Standard (tracked)

Delivery Time: 3 – 4 days
Cost: 5€

Free on orders over 60€

Balearic and Canary Islands, Ceuta, Melilla (tracked)

Delivery Time: 3 – 4 days
Cost: From 20€

Europe – Standard (tracked)

Delivery Time: 8-10 days (may vary by country)
Cost: From 9€

Free on orders over 300€

Rest of the World – Standard (tracked)

Delivery Time: 8-10 days (may vary by country)
Cost: From 15€

Free on orders over 300€

Important: Extra-EU shipments, Canary Islands, Ceuta and Melilla

Please note that some countries may impose customs duties and/or handling fees.
Canary Islands, Ceuta and Melilla are outside the European Union customs territory and VAT area.
We are not responsible for any customs duties or taxes.
Unfortunately, Paca La Alpaca has no control over these costs and can not provide information about them.
The person that will receive the package will assume all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment.
Likewise, we are not responsible for international shipping delays, such as customs delays.

Place of delivery

We understand that you’d like to receive your package asap, that’s why we worked so that deliveries are fast.

Please allow 24/48 for your order to be shipped.

**These deadlines do not apply to commissioned or pre-ordered articles**

Delivery times may vary due to circumstances beyond our control and we are not responsible for delays due to third parties or in cases of force majeur

Minimum order

There is no minimum order amount.

Returns

If you are not 100% satisfied with your purchase, you can always return the items in its original conditions whithin 14 calendar days from the day you receive your order. Remember to get in touch before returning. You can do this by filling out the form on our contact page or sending an email to info@www.pacalaalpaca.com.

How to return an item

1- Fill out the form on our contact page or send an email to info@www.pacalaalpaca.com
2- You will receive a response with instructions on how to proceed.
3- Re-pack your item(s) in the same condition in which you received it with the original package, or in a secure waterproof package, and label.

We will refund the cost of returned items once we receive the products in their facilities. Refunds will normally be processed within seven (7) days of receipt of the returned goods.
The customer must make a correct packaging that ensures its transportation without damage, since the product is your responsibility until it arrives at our facilities. In case you do not respect all the return conditions, we will inform you by e-mail why we can not approve your return.
Unfortunately we cannot refund shipping costs.

Is there a problem with your order? Please, contact us filling out the form on our contact page or sending an email to info@www.pacalaalpaca.com. We apologize and we will resolve the incident asap.

Public holidays Guadalajara – Spain 2021

On these days no orders will be prepared. We are sorry for any inconvenience:

  • January: 1, 6
  • April: 1, 2
  • May: 1, 31
  • June: 3
  • October: 12
  • November: 1
  • December: 6, 8, 25
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